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The above diagram shows the color scheme of the layout in the main result page. The parent entities and officers are those entities, including individual and legal persons, have significant controls over the company in focus. The offspring entities and appointments are those entities that the company in focus can influence on.

Clicking the links on parent entities or officers, and offspring entities or managed companies will put them in focus and show upstream or downstream connections. In general, ascendant entities can be found by moving toward upstream, and descendant entities are by toward downstream. In this way, progenitor entities such as grandparent companies (parents of parent), sibling companies (children of parent), partner companies (parents of child), and progeny entities such as grandchild companies (children of child) can be found easily.

Parent entities and officers
Active 9
  • 1
    Cowie, Jonathan Alexander
    Born in December 1967
    Individual (3 offsprings)
    Officer
    icon of calendar 2016-07-20 ~ now
    OF - Director → CIF 0
  • 2
    Pitt, Christopher John
    Born in March 1967
    Individual (1 offspring)
    Officer
    icon of calendar 2024-06-05 ~ now
    OF - Director → CIF 0
  • 3
    Hawke, Giles James Martin
    Born in November 1969
    Individual (9 offsprings)
    Officer
    icon of calendar 2010-09-01 ~ now
    OF - Director → CIF 0
  • 4
    Edwards, Graham Winston
    Born in January 1954
    Individual (198 offsprings)
    Officer
    icon of calendar 2022-07-13 ~ now
    OF - Director → CIF 0
  • 5
    Macleod, David Torquil
    Born in May 1952
    Individual (3 offsprings)
    Officer
    icon of calendar 2023-02-01 ~ now
    OF - Director → CIF 0
  • 6
    Starr, Jacqueline
    Born in September 1971
    Individual (10 offsprings)
    Officer
    icon of calendar 2024-10-01 ~ now
    OF - Director → CIF 0
  • 7
    Causon, Joanna Esther
    Born in November 1967
    Individual (2 offsprings)
    Officer
    icon of calendar 2009-03-30 ~ now
    OF - Director → CIF 0
  • 8
    Armah, Winifred Naa Deedei
    Individual (1 offspring)
    Officer
    icon of calendar 2024-07-17 ~ now
    OF - Secretary → CIF 0
  • 9
    Fell, Shirley Elizabeth
    Born in March 1964
    Individual (4 offsprings)
    Officer
    icon of calendar 2016-07-20 ~ now
    OF - Director → CIF 0
Ceased 28
  • 1
    Clark, Graham Ronald
    University Lecturer born in February 1949
    Individual
    Officer
    icon of calendar 2006-03-14 ~ 2012-07-19
    OF - Director → CIF 0
  • 2
    Reed, Charles Patterson
    Managing Director born in July 1951
    Individual (1 offspring)
    Officer
    icon of calendar 2002-10-10 ~ 2010-07-15
    OF - Director → CIF 0
  • 3
    Pugh, Paul William
    Company Director born in August 1960
    Individual (2 offsprings)
    Officer
    icon of calendar 2015-09-01 ~ 2021-08-31
    OF - Director → CIF 0
  • 4
    Kellett, Sarah
    Director born in September 1962
    Individual (3 offsprings)
    Officer
    icon of calendar 2004-06-01 ~ 2004-12-31
    OF - Director → CIF 0
  • 5
    Rodway, John
    Operations Director born in September 1946
    Individual
    Officer
    icon of calendar 1998-10-20 ~ 2001-06-28
    OF - Director → CIF 0
    Rodway, John
    Individual
    Officer
    icon of calendar 1997-02-11 ~ 2001-06-28
    OF - Secretary → CIF 0
  • 6
    Chapman, Mary Madeline
    Non-Executive Director born in March 1949
    Individual
    Officer
    icon of calendar 2009-07-09 ~ 2015-07-15
    OF - Director → CIF 0
  • 7
    Ward, Alison Jane
    Local Authority Chief Executiv born in April 1959
    Individual
    Officer
    icon of calendar 2005-07-20 ~ 2013-07-18
    OF - Director → CIF 0
  • 8
    Sinclair, John
    Insurance born in January 1948
    Individual (8 offsprings)
    Officer
    icon of calendar 1999-01-01 ~ 2001-06-28
    OF - Director → CIF 0
  • 9
    Dell, Peter Lawson, Professor
    Management Educationalist born in October 1934
    Individual
    Officer
    icon of calendar 1997-10-01 ~ 1999-11-26
    OF - Director → CIF 0
  • 10
    Lilley, Catherine Anne
    Head Of Services
    Individual
    Officer
    icon of calendar 2005-08-01 ~ 2011-03-31
    OF - Secretary → CIF 0
  • 11
    Johnston, Robert, Professor
    Professor Of O M born in February 1953
    Individual
    Officer
    icon of calendar 2002-12-01 ~ 2005-07-30
    OF - Director → CIF 0
  • 12
    Crawford, Robert
    Director born in November 1949
    Individual
    Officer
    icon of calendar 2005-03-15 ~ 2009-07-09
    OF - Director → CIF 0
  • 13
    Hawke, Giles James Martin
    Director born in November 1969
    Individual (9 offsprings)
    Officer
    icon of calendar 2010-07-15 ~ 2010-07-15
    OF - Director → CIF 0
  • 14
    Johns, Edward Alistair, Dr
    Consultant born in November 1936
    Individual
    Officer
    icon of calendar 1997-02-11 ~ 2009-07-09
    OF - Director → CIF 0
  • 15
    Eleazu, Oke Amogu
    Director born in December 1967
    Individual (4 offsprings)
    Officer
    icon of calendar 2012-09-01 ~ 2018-08-31
    OF - Director → CIF 0
  • 16
    Gait, Mark James
    Director Of Customer Service For Telefonica/O2 born in August 1971
    Individual (1 offspring)
    Officer
    icon of calendar 2019-09-01 ~ 2024-06-12
    OF - Director → CIF 0
  • 17
    Parsons, David John
    Chief Executive & Company Dire born in August 1949
    Individual (2 offsprings)
    Officer
    icon of calendar 1998-01-01 ~ 2009-03-31
    OF - Director → CIF 0
  • 18
    Cooper, Paul Anthony
    Director born in June 1948
    Individual
    Officer
    icon of calendar 1999-09-07 ~ 2005-06-30
    OF - Director → CIF 0
    Cooper, Paul Anthony
    Director
    Individual
    Officer
    icon of calendar 2001-06-28 ~ 2005-08-01
    OF - Secretary → CIF 0
  • 19
    Connock, Stephen Leslie
    Director born in November 1949
    Individual (5 offsprings)
    Officer
    icon of calendar 1997-02-11 ~ 2001-06-28
    OF - Director → CIF 0
  • 20
    Ross, Cathryn Elizabeth
    Group Director, Regulatory Affairs, Bt Group Plc born in April 1974
    Individual
    Officer
    icon of calendar 2019-03-05 ~ 2023-01-31
    OF - Director → CIF 0
  • 21
    Davies, David Wyndham
    Actuary born in September 1947
    Individual (1 offspring)
    Officer
    icon of calendar 1997-02-11 ~ 2001-06-28
    OF - Director → CIF 0
  • 22
    Tomlins, John
    Consultant born in December 1948
    Individual (9 offsprings)
    Officer
    icon of calendar 2001-10-25 ~ 2013-07-18
    OF - Director → CIF 0
  • 23
    Smith, Alan Frederick
    Retired born in July 1944
    Individual
    Officer
    icon of calendar 1998-01-01 ~ 2000-02-03
    OF - Director → CIF 0
  • 24
    Leonard, William
    Individual
    Officer
    icon of calendar 2011-04-01 ~ 2024-07-17
    OF - Secretary → CIF 0
  • 25
    Heald, Graham William
    Director born in June 1966
    Individual (1 offspring)
    Officer
    icon of calendar 2012-09-01 ~ 2016-01-31
    OF - Director → CIF 0
  • 26
    Roberts, Simon John
    Company Director born in January 1971
    Individual (4 offsprings)
    Officer
    icon of calendar 2015-07-15 ~ 2022-07-13
    OF - Director → CIF 0
  • 27
    Kendall, Howard Stanley
    Director born in October 1954
    Individual (8 offsprings)
    Officer
    icon of calendar 2001-04-03 ~ 2002-05-18
    OF - Director → CIF 0
  • 28
    O'donovan, Ita Mary, Dr
    Chief Executive born in May 1946
    Individual
    Officer
    icon of calendar 2002-10-10 ~ 2005-06-30
    OF - Director → CIF 0
parent relation
Company in focus

INSTITUTE OF CUSTOMER SERVICE

Standard Industrial Classification
94120 - Activities Of Professional Membership Organisations
Brief company account
Administrative Expenses
-6,022,146 GBP2024-04-01 ~ 2025-03-31
-5,342,185 GBP2023-04-01 ~ 2024-03-31
Other Interest Receivable/Similar Income (Finance Income)
200,359 GBP2024-04-01 ~ 2025-03-31
167,245 GBP2023-04-01 ~ 2024-03-31
Profit/Loss on Ordinary Activities Before Tax
-483,151 GBP2024-04-01 ~ 2025-03-31
215,113 GBP2023-04-01 ~ 2024-03-31
Tax/Tax Credit on Profit or Loss on Ordinary Activities
-49,345 GBP2024-04-01 ~ 2025-03-31
-40,570 GBP2023-04-01 ~ 2024-03-31
Profit/Loss
-532,496 GBP2024-04-01 ~ 2025-03-31
174,543 GBP2023-04-01 ~ 2024-03-31
Equity
Retained earnings (accumulated losses)
542,010 GBP2025-03-31
1,074,506 GBP2024-03-31
899,963 GBP2023-03-31
Intangible Assets
83,213 GBP2025-03-31
93,947 GBP2024-03-31
Property, Plant & Equipment
91,837 GBP2025-03-31
106,214 GBP2024-03-31
Fixed Assets - Investments
1,000 GBP2025-03-31
1,000 GBP2024-03-31
Fixed Assets
176,050 GBP2025-03-31
201,161 GBP2024-03-31
Debtors
1,688,376 GBP2025-03-31
1,428,974 GBP2024-03-31
Cash at bank and in hand
5,421,753 GBP2025-03-31
6,007,699 GBP2024-03-31
Current Assets
7,110,129 GBP2025-03-31
7,436,673 GBP2024-03-31
Net Current Assets/Liabilities
3,610,355 GBP2025-03-31
4,137,062 GBP2024-03-31
Total Assets Less Current Liabilities
3,786,405 GBP2025-03-31
4,338,223 GBP2024-03-31
Creditors
Non-current
-3,229,395 GBP2025-03-31
-3,253,717 GBP2024-03-31
Net Assets/Liabilities
542,010 GBP2025-03-31
1,074,506 GBP2024-03-31
Audit Fees/Expenses
16,600 GBP2024-04-01 ~ 2025-03-31
17,000 GBP2023-04-01 ~ 2024-03-31
Average Number of Employees
442024-04-01 ~ 2025-03-31
392023-04-01 ~ 2024-03-31
Intangible Assets - Gross Cost
Other than goodwill
342,600 GBP2025-03-31
316,649 GBP2024-03-31
Intangible Assets - Accumulated Amortisation & Impairment
Other than goodwill
259,387 GBP2025-03-31
222,702 GBP2024-03-31
Intangible Assets - Increase From Amortisation Charge for Year
Other than goodwill
36,685 GBP2024-04-01 ~ 2025-03-31
Intangible Assets
Other than goodwill
83,213 GBP2025-03-31
93,947 GBP2024-03-31
Property, Plant & Equipment - Gross Cost
Land and buildings
84,741 GBP2025-03-31
84,741 GBP2024-03-31
Other
94,855 GBP2025-03-31
87,838 GBP2024-03-31
Property, Plant & Equipment - Gross Cost
179,596 GBP2025-03-31
172,579 GBP2024-03-31
Property, Plant & Equipment - Other Disposals
Land and buildings
0 GBP2024-04-01 ~ 2025-03-31
Other
-725 GBP2024-04-01 ~ 2025-03-31
Property, Plant & Equipment - Other Disposals
-725 GBP2024-04-01 ~ 2025-03-31
Property, Plant & Equipment - Accumulated Depreciation & Impairment
Land and buildings
24,265 GBP2025-03-31
15,791 GBP2024-03-31
Other
63,494 GBP2025-03-31
50,574 GBP2024-03-31
Property, Plant & Equipment - Accumulated Depreciation & Impairment
87,759 GBP2025-03-31
66,365 GBP2024-03-31
Property, Plant & Equipment - Increase From Depreciation Charge for Year
Land and buildings
8,474 GBP2024-04-01 ~ 2025-03-31
Other
13,098 GBP2024-04-01 ~ 2025-03-31
Property, Plant & Equipment - Increase From Depreciation Charge for Year
21,572 GBP2024-04-01 ~ 2025-03-31
Property, Plant & Equipment - Other Disposals/Decrease in Depreciation & Impairment
Land and buildings
0 GBP2024-04-01 ~ 2025-03-31
Other
-178 GBP2024-04-01 ~ 2025-03-31
Property, Plant & Equipment - Other Disposals/Decrease in Depreciation & Impairment
-178 GBP2024-04-01 ~ 2025-03-31
Property, Plant & Equipment
Land and buildings
60,476 GBP2025-03-31
68,950 GBP2024-03-31
Other
31,361 GBP2025-03-31
37,264 GBP2024-03-31
Investments in group undertakings and participating interests
1,000 GBP2025-03-31
1,000 GBP2024-03-31
Trade Debtors/Trade Receivables
Current
1,190,731 GBP2025-03-31
1,174,243 GBP2024-03-31
Other Debtors
Current
15,250 GBP2025-03-31
15,373 GBP2024-03-31
Prepayments/Accrued Income
Current
482,395 GBP2025-03-31
239,358 GBP2024-03-31
Debtors
Amounts falling due within one year, Current
1,688,376 GBP2025-03-31
1,428,974 GBP2024-03-31
Trade Creditors/Trade Payables
Current
152,629 GBP2025-03-31
175,969 GBP2024-03-31
Amounts owed to group undertakings
Current
870 GBP2025-03-31
870 GBP2024-03-31
Corporation Tax Payable
Current
49,359 GBP2025-03-31
40,570 GBP2024-03-31
Other Taxation & Social Security Payable
Current
386,919 GBP2025-03-31
350,016 GBP2024-03-31
Other Creditors
Current
23,921 GBP2025-03-31
22,519 GBP2024-03-31
Accrued Liabilities/Deferred Income
Current
77,675 GBP2025-03-31
77,054 GBP2024-03-31
Future Minimum Lease Payments Under Non-cancellable Operating Leases
575,257 GBP2025-03-31
624,329 GBP2024-03-31
Related profiles found in government register
  • INSTITUTE OF CUSTOMER SERVICE
    Info
    Registered number 03316394
    icon of addressGround Floor 4, Gainsford Street, London SE1 2NE
    PRIVATE LIMITED COMPANY BY GUARANTEE WITHOUT SHARE CAPITAL USE OF 'LIMITED' EXEMPTION incorporated on 1997-02-11 (28 years 10 months). The company status is Active.
    The last date of confirmation statement was made at 2025-02-11
    CIF 0
  • INSTITUTE OF CUSTOMER SERVICE
    S
    Registered number 03316394
    icon of addressBridge House 4, Borough High Street, London, England, SE1 9QQ
    Limited Company in England & Wales, England
    CIF 1
child relation
Offspring entities and appointments
Active 1
  • icon of addressGround Floor 4, Gainsford Street, London, England
    Active Corporate (3 parents)
    Cash at bank and in hand (Company account)
    0 GBP2025-03-31
    Person with significant control
    icon of calendar 2016-08-10 ~ now
    CIF 1 - Ownership of shares – 75% or more → OE

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Contains public sector information retrieved at 12 November 2025 and licensed under the Open Government Licence v3.0.